Tuesday, September 23, 2008

WordPress Under Fire for Search-Engine Spamming

One of the most popular Weblog-publishing tools, WordPress, is stirring a controversy over search-engine gaming because it included thousands of articles related to popular search terms on its Web site while largely hiding them from site visitors.

Bloggers and search-engine marketers are accusing the open-source WordPress project of spamming the major search engines, while at the same time being one of the advocates in an effort to combat comment spam in blog postings.

The discovery emerged late Wednesday when the blog Waxy.org revealed that thousands of articles about such popular search terms as asbestos, mortgages and debt consolidation appear on sections of the WordPress.org site while being hidden from visitors to the site's home page.

News of the search-engine gaming technique spread quickly on the Web. As of Wednesday evening, search results to WordPress.org pages with the articles began disappearing from Google's Web index. Yahoo Inc. followed suit Thursday, removing the WordPress.org pages from its index because of what a spokesman confirmed was "noncompliance to our content guidelines."

Google officials declined to comment on why WordPress.org pages had dropped from the company's index, but its Webmaster policies bar techniques that display different content to its crawler than to site visitors.

The article pages were still appearing in results on MSN's search engine as of Thursday afternoon, though WordPress appeared to have removed them from its site. Links to the articles returned a "page not found" error, though a cached version still showed the articles.

WordPress is one of the blog-publishing tools supporting "no follow," an HTML tag that Google, Yahoo and MSN are beginning to recognize in order to ignore hyperlinks included in the comment sections of blogs. Search spammers often insert such links into blogs in an attempt to gain higher search rankings for their sites since search engines consider link popularity in determining a site's ranking.

"This is a big deal given the fact that they're supposed to be combating search spam, and [instead] they are generating it," said Danny Sullivan, a search-engine expert and editor of Search Engine Watch.

The lead developer of WordPress who oversees the Web site, was unavailable for comment on the controversy. According to his blog, he is on vacation. But in a support forum on WordPress.org, he previously acknowledged that the site was hosting articles and Google AdSense ads from a third party in exchange for a flat fee.

AdSense is the name of Google's program for syndicating ads to content partners. In the ad model, advertisers bid on keywords in an auction and pay based on the number of clicks on their sponsored listings.

"I'm not sure if we're going to continue it much longer, but we're committed to this month at least," Mullenweg wrote in a posting dated March 24.

"It was basically an experiment. However, around the beginning of February, donations were going down as expenses were ramping up, so it seemed like a good way to cover everything."

As an open-source blog-publishing tool, WordPress is supported largely through donations from users and supporters. The project, which celebrated 100,000 downloads of WordPress 1.5 earlier this month, also has begun researching the creation of a foundation to support and operate it.

Jonas Luster, a WordPress user who is leading the foundation effort, said he agrees that Mullenweg made a mistake in using the articles as a way of generating revenue for the project.

"Matt [Mullenweg] was and is trying to do right by the community," Luster said. "Has he chosen the right way? I'm not happy about it either. [But] we're all entitled to make one or two mistakes."

Luster said he expects to discuss the search-engine gaming issue with Mullenweg and to try to rectify any ill will in the WordPress community about it. He also cautioned against calling the technique "spam," saying that while he opposes the attempt to game search engines, it is not the same as filling e-mail inboxes or blog comment sections with unwanted messages.

While the articles on WordPress.org discussed legitimate topics, they appeared to have little to do with blogging or with WordPress as an open-source project, Sullivan said. More troubling, he said, is the fact that the home page of WordPress.org contains links to the articles that are viewable to the search-engine crawler but do not display in modern Web browsers.

"The articles may be perfectly fine, but why are you carrying them?" Sullivan asked of WordPress. "You do not intend for people to find them from the home page, and that's the thing that makes this stand out."

At least in Google, WordPress.org carries a high rank because it is a site widely linked to by bloggers using the tool, search-engine experts said. By showing search crawlers' links to content for terms such as "mortgages," "asbestos" and "debt consolidation," WordPress also can help boost the relevancy of its article pages for those terms.

For instance, in one example viewed by eWEEK.com, WordPress article pages appeared as the 26th and 29th top results in a Yahoo search for "pet insurance" before Yahoo stopped displaying WordPress article results.

Some of the targeted terms also are associated with Google AdSense ads that carry high prices for clicks.

"It is documented that [WordPress.org] was targeting keywords like asbestos, mesothelioma, insurance, debt consolidation, diabetes and mortgages," said Barry Schwartz, president of RustyBrick Inc., a Web development and search optimization company. "Those keywords are known to cost up to $100 per click."

Schwartz, who wrote about the issue in his Search Engine Roundtable blog, said he considers the tactics used on the WordPress site to be search spam. Sites fighting for top search-engine positions in areas such as online gambling and pornography often use similar techniques, though most would hide home-page links using less obvious approaches, he said.

As for the impact of the search-gaming controversy on the larger WordPress community, Luster made a distinction between the WordPress.org Web site and the project developer and blogs using the WordPress software.

"WordPress.org is a site that is maintained by Matt [Mullenweg] and not the WordPress community," he said. "Just because one thing happened [there] doesn't mean the tool or developers or the community has lost credibility."

source:- pcmag.com/

SugarCRM launches project-planning application

Which integrates project planning into core customer relationship management applications. A key feature is Sugar Projects, which gives users a 360-degree view of a project along with shared files, notes and benchmarks, and allows collaboration between Internet users and customers. Also included is the ability to produce grids, templates and charts of projects.

The news follows the recent announcement that the company was opening an office in Ireland, its first office outside the U.S.

SugarCRM did not release details of exact pricing, but--as with all SugarCRM applications--a free version of the software is also available. Advanced editions of the software are available, and the company offers these with an on-site license as an application server or as an on-demand service.

A key advantage for users, said SugarCRM Chief Executive John Roberts, is that SugarCRM does not have "the extreme sales and marketing of the other CRM vendors." As a result, "R&D is a very large proportion of our budget," he said.

Roberts added that, though the software is not open-source, it carries all the advantages for the user of open source. "There is no lock-in," he said. "For the other suppliers, it's all about how can I lock you in to a proprietary on-demand or proprietary software sale."

So far, the company has 200 customers in Europe, and has provided 1.5 million downloads of its core software worldwide. Most of the downloads have been the free version of the software, Roberts said, but a growing number of companies are now taking the subscription version.


source:- zdnetasia.com/

SugarCRM Expands European Reach With Dublin Office

Pushing into Europe is a smart move for SugarCRM, Rebecca Wettemann, vice president of Nucleus Research, told CRM Buyer. "There's still a lot of opportunity in the CRM market in Europe, particularly for low-cost flexible solutions that can be easily integrated with other applications."

SugarCRM, a provider of commercial open source CRM software, is expanding its reach to Europe -- an essential step for any small, high growth software company more than a few years old.

The company is opening its European headquarters in Dublin, Ireland. Company cofounder Clint Oram will be the general manager of Sugar Europe.

Europe's Importance

"The establishment of Sugar Europe signifies the importance of Europe as a key driver in the success of our commercial open source model," Oram stated.

"Our strong partner base throughout Europe, the advanced multilingual capabilities of our application, and the embrace of open source by European governments and businesses has pulled us quickly into the European markets," he added.

Besides establishing a local presence in Europe, SugarCRM is also localizing support materials for the French and German markets, expanding its on-demand infrastructure there and launching a campaign to raise awareness of the platform in Europe.

Growth Opportunities

Pushing into Europe is a smart move for the company, Rebecca Wettemann, vice president of Nucleus Research, told CRM Buyer.

"There's still a lot of opportunity in the CRM market in Europe, particularly for low-cost flexible solutions that can be easily integrated with other applications."

"Given Sugar's open source model and delivery as both a hosted and on-premise solution, they should be able to attract new partners that can help them identify key growth opportunities in the European customer base," Wettemann added.

Already Making Headway

SugarCRM has already made significant headway into these markets, the firm reported.

Its open source product set has been widely adopted across Europe, particularly in France, Germany, Ireland, the United Kingdom and the Netherlands, according to company statistics. Also, about one-quarter of its commercial customers are located in Europe, and more than 30 percent of Sugar Open Source downloads take place in Europe.

As in the United States, SugarCRM is claiming wins in Europe against competing on-demand firms such as Salesforce.com

Dublin-based customer Fineos, a provider of componentized software applications for the insurance, government social insurance and banking industries, chose SugarCRM over Salesforce.com, according to Jarlath Dooley, director of business operations for Fineos.

"For our demanding sales management process conditions, Sugar was just plain better," he said.

A Peaked Business Model?

However, the intrigue of CRM open source may have had its moment, when it was first introduced a few years ago with much fanfare.

"I don't see them on a short list of deals in which Salesforce.com, [Oracle's] Siebel and SAP are competing," Yankee Group analyst Sheryl Kingstone told CRM Buyer.

Firms most inclined to adopt open source CRM are those that want to support the technology and business model or those that don't want to put a lot of money in CRM in the first place. Open source CRM has less than one percent of the overall CRM model, she estimated.

Ongoing Development

In spite of these trends, SugarCRM has continued to develop its application with the higher end users as a target base.

At the beginning of the year, it added multichannel marketing and business analytics functionality to its Sugar Open Source, Sugar Professional and Sugar Enterprise product lines.

New features included a campaign wizard to set up and execute a campaign; a campaign manager to track the opportunities generated and closed by the campaign; automated lead capture, which integrates Web leads into SugarCRM and better management of e-mail marketing, online advertising, newsletters, search engine marketing, list rentals, telesales programs, webcasts and traditional advertising.

The new functionality also allows users to generate ad-hoc, multi-module reporting to analyze marketing, sales and customer support. These reports can be displayed in multiple formats such as pie charts or line graphs.

SugarCRM is built on the LAMP (Linux, Apache, MySQL, PHP) platform. It was one of the first open source CRM companies to come to market.

source:- ecommercetimes.com/